Privacy Policy

1. Introduction

SubVidos ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered subtitle generation service (the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

• Account data: When you register, we collect your email address and, if you use password-based authentication, a hashed password. If you sign in with Google, we receive your email and a unique identifier from Google.
• Content: Videos and other files you upload for processing are stored temporarily to generate subtitles. We process this content solely to provide the Service.

2.2 Information Collected Automatically

• Usage data: We collect information about how you use the Service, including pages visited, features used, and actions taken.
• Device and technical data: We may collect IP address, browser type, operating system, and device identifiers for security, analytics, and improving the Service.
• Cookies and similar technologies: We use cookies and similar technologies to maintain your session, remember preferences, and support authentication. See Section 7 for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your videos and generate subtitles
• Authenticate your identity and manage your account
• Process payments and manage your subscription or credit balance
• Send transactional emails (e.g., password reset, account notifications)
• Improve the Service, including training and refining our AI models on anonymized or aggregated data where permitted
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and enforce our Terms of Service
• Communicate with you about updates, features, and support

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We may share data with third-party vendors who help us operate the Service (e.g., cloud hosting, payment processing, email delivery). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• AI and transcription services: Video and audio content may be processed by third-party AI and transcription services to generate subtitles. We select providers that adhere to appropriate data protection standards.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Uploaded videos and generated content may be deleted after processing or after a defined retention period. We may retain anonymized or aggregated data indefinitely for analytics and improvement purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and secure development practices. However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

7. Cookies and Tracking

We use the following types of cookies and similar technologies:

• Essential cookies: Required for the Service to function, including authentication (e.g., JWT token), session management, and security.
• Functional cookies: Remember your preferences and choices (e.g., language, region).
• Analytics cookies: Help us understand how visitors use the Service. We may use first-party or third-party analytics tools.

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection and restriction: Object to or request restriction of certain processing activities.
• Withdraw consent: Where processing is based on consent, you may withdraw consent at any time.

To exercise these rights, contact us at hello@subvidos.com. We will respond within the time required by applicable law. If you are in the European Economic Area (EEA) or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.

10. Children's Privacy

The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your rights. To exercise these rights, contact us at hello@subvidos.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We may also notify you by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@subvidos.com